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Date ArticleType
3/12/2021 7:05:39 PM Member News
Emery Place Receives 2021 Customer Experience Award

Emery Place Assisted Living & Memory Care, a Cedar Rapids/Marion area – based provider of assisted living and memory care support, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience AwardTM. Qualifying for the award in the categories of overall customer experience, cleanliness, communication, transportation needs, safety and security. Emery Place displays a continued dedication to providing Best in Class senior healthcare services.

Debbie Crosser, Director, of Emery Place describes receiving these awards as an honor, stating that “Emery Place has strived to provide an exceptional assisted living environment for all those who reside in our community. Our small town atmosphere is just the right fit for those who enjoy meeting new neighbors and spending quality time together! It has been such a pleasure to be a part of the lives of our residents and families that call Emery Place home sweet home!”

Throughout its over five year history of serving the community, Emery Place has placed a strong emphasis on ensuring that the individual needs of every resident and family members are met. Over the course of 2020, a sampling of Emery Place’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Emery Place in specific categories.

Every month, Emery Place has gathered its real-time survey results to gain a better understanding of the resident and family’s needs and make improvements when necessary. 

By qualifying for the Pinnacle Customer Experience Award, Emery Place has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident and family’s experience.

In May of 2017, Emery Place added 12 more assisted living apartments bringing that total to 27 apartments. Due to the ongoing demand for this distinctive and specialized community, Emery Place will open a new addition with nine more “closer care” apartments this year.

Emery Place, located in Robins, Iowa, offers Assisted Living, Memory Care, Closer Care and Respite services. Professionally managed by Jaybird Senior Living, who provides innovative, compassionate, resident focused healthcare and management services for Emery Place and retirement living communities throughout the states of Iowa, Illinois, Kentucky, Wisconsin, and Minnesota. Emery Place is located at 901 S. Mentzer Road, Robins, IA, 52328.  For more information, call 319-540-9257, email at welcome@emeryplaceliving.com, or check out the website www.emeryplaceliving.com